Open your first room

Use case

Customer feedback with Patchrooms

Collect feedback from customers on a staging or demo build without giving them access to your bug tracker. They comment in place; your team sees it in one dashboard.

Open your first room

The problem

Customer feedback usually arrives as long emails or call notes that someone has to translate into tickets. The context — which screen, which element — gets lost in translation, and the customer never sees whether their note landed.

The workflow

  1. Share a staging or demo link

    Embed Patchrooms on the build you show customers. No account needed for them.

  2. Customers comment in place

    They click elements and describe what they want, anchored to the live product.

  3. Your team triages in the dashboard

    All feedback lands in one place with status tracking, so customers can see it was heard and your tracker stays clean.

Example

During a pilot, a customer reviews the dashboard demo and flags that the export button should be near the top. The comment is anchored to the button, your team marks it triaged, and the customer sees it was logged.

Agent-ready export

Customer feedback exports as Markdown with element context, ready to hand to a developer or coding agent — without exposing your internal tracker to the customer.

A report exports as Markdown like this:

## Customer feedback — Pilot review
- **Element:** `button.export-csv`
- **Comment:** Move export to the top of the table; I use it first.
- **Screenshot:** blob/scr_2e91.png
- **URL:** https://demo.example.com/reports
- **Status:** triaged

FAQ

Do customers need an account to leave feedback?
No. They only need the link to your staging or demo build. Comments land in your dashboard automatically.
Can I keep customer feedback out of my internal tracker?
Yes. Feedback lives in the Patchrooms dashboard. You choose what to export to a tracker or a coding agent, so the customer never sees your internal workflow.